<h3 id="isPasted">do you offer free shipping?</h3><p>We offer free shipping on all orders over $40! Shipping is $5 flat under $40. This applies to domestic orders only. International shipping costs are calculated at checkout and vary based on item weight/location. More information on international shipping can be found here.</p><p>Domestic shipping typically takes between 5-10 business days. We know it&apos;s not Amazon, so we really appreciate your patience!</p><h3 id="where-do-you-ship-from">where do you ship from?</h3><p>We ship from our warehouse in Dallas, TX! &#xA0;&#x1F920;</p><h3 id="where-do-you-ship-to">where do you ship to?</h3><p>We currently ship to the U.S., UK, Canada, Australia and EU. For an exhaustive list of countries we ship to, please visit our international shipping page.</p><p>Shipping costs vary by location. To calculate your cost, just enter your shipping address at checkout.</p><p>Please note that import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. You may be responsible for these fees upon arrival, we recommend checking with your country&apos;s customs office to determine if there will be additional costs!</p><h3 id="how-can-i-track-my-order">how can I track my order?</h3><p>Each order has a specific tracking number that will be emailed to you after your order ships. If you no longer have access to the email, you can request your tracking information by emailing us at <a data-fr-linked="true" href="mailto:hey@awkwardessentials.com">hey@awkwardessentials.com</a> or hopping on our live chat.&#xA0;</p><p>Please note: due to shipping delays across the country, please allow additional time for your order to arrive. Thank you for understanding!&#xA0;</p><h3 id="my-order-arrived-damaged-wrong-or-was-returned-to-you">my order arrived damaged, wrong, or was returned to you!</h3><p>Please reach out to us at <a data-fr-linked="true" href="mailto:hey@awkwardessentials.com">hey@awkwardessentials.com</a> and we&apos;d be happy to resolve the issue ASAP!</p><h3 id="my-tracking-information-says-my-order-was-delivered-but-i-cant-find-it">my tracking information says my order was delivered but I can&#x2019;t find it</h3><p>Occasionally postal carriers get a little confused and our packages will be delivered to a neighbor, a mail center, or a management office. If you look around and are still unable to find your order, just email <a data-fr-linked="true" href="mailto:hey@awkwardessentials.com">hey@awkwardessentials.com</a> and we&apos;ll make sure you get your product!</p>

Shipping

<h3 id="is-the-packaging-discreet">is the packaging discreet?</h3><p>Yes! All orders ship in 100% discreet packaging. We ship in a plain, unbranded box with Richard Cummings &#x1F609; as the sender.</p><p>Please note: if you are an international customer, it may be required for us to note what the product is on the shipping label.&#xA0;</p>

packaging

international shipping costs are calculated at checkout and vary based on item weight / location. to calculate shipping costs to your location, simply add your desired items to the cart, go to checkout and enter your shipping address. your shipping c

<div id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">international shipping costs are calculated at checkout and vary based on item weight / location.&#xA0;<strong style="box-sizing: border-box; font-weight: bolder;">to calculate shipping costs to your location, simply add your desired items to the cart, go to checkout and enter your shipping address. your shipping cost* will automatically be calculated by our system (prior to entering any payment information).</strong> here is a list of places we currently ship to (outside of the United States):&#xA0;<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1;"><span style="box-sizing: border-box; text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 14px;">North America</span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br style="box-sizing: border-box;">Canada</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1;"><span style="box-sizing: border-box; text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Oceania</span><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br style="box-sizing: border-box;">Australia, New Zealand</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1;"><span style="box-sizing: border-box; text-decoration: underline; font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Europe</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom&#xA0;</span><span style="font-size: 14px;"><br><br></span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">we are working hard to expand our shipping to even more countries! if you don&apos;t see yours on this list, send us an email to hey@awkwardessentials.com to let us know you&apos;re interested &#x2708;&#xFE0F;</span></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: MarkPro; font-size: 20px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;"><br style="box-sizing: border-box;"><em style="box-sizing: border-box;">*</em>&#xA0;</span><em style="box-sizing: border-box;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">please note that import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. you may be responsible for these fees upon arrival, we recommend checking with your country&apos;s customs office to determine if there will be additional costs!</span></em></div>

ordering and shipping

Shipping

packaging

international customers